ئەم لاپەڕەیە هێشتا وەرنەگێڕدراوە و بە زمانی ئینگلیزی پیشان دەدرێت.

Touchpoint

Any interaction or communication between a business and its customers throughout the customer journey.

What is Touchpoint?

Touchpoints include website visits, emails, support calls, social media interactions, and ads. Mapping these helps businesses understand customer experience and improve satisfaction.