Taking visa applications and translations online
- Company: Amsho Global
- Industry: Travel, Visa & Translation Services
- Platform: Web — client portal and staff back office
- Headquarters: Sulaymaniyah, Kurdistan Region — Iraq
- Use case: Online visa applications and document translation
- Website: amshoglobal.com
Amsho Global is an independent travel agency in Sulaymaniyah with more than fifteen years behind it, handling visa applications, flight and hotel booking, and legal document translation. Two of those services — visas and translation — are long, document-heavy and full of status questions, and both were being run over the phone and across the counter.
Enzziro built the portal that carries them. Clients sign in with a six-digit code sent to their email, submit a visa application or a translation request, upload the documents each one needs, and watch the case move through seven stages: submitted, documents, review, deposit, processing, balance, completed. Messages stay attached to the case, in either script direction.
Behind it sits the office. Staff assign themselves to cases, review uploads, set the negotiated price and advance the stage, which alerts the client. The catalogue the whole system runs on — countries, visa types, prices per country and visa type, required documents, translation language pairs, delivery fees and the support page details — is theirs to edit, with bulk import for the long lists.
The results
Before
Requests arriving by phone, WhatsApp and walk-in
Documents collected in person, stored outside any case record
Clients ringing the office to ask where their application stands
Countries, visa types and prices held in the team’s heads
After
One portal for visa applications and translation requests
Uploads attached to the case they belong to, with an audit trail
A seven-stage tracker clients can follow themselves
Countries, visa types, requirements and prices managed from settings
Inside the product
Key Features Used
- Passwordless sign-in with a six-digit email code
- Seven-stage case pipeline from submission through to completion
- Per-case document vault with a client action history
- Translation requests with Standard, Urgent and Express turnaround
- Per-country, per-visa-type pricing and document requirements
- Role-based access for superusers, staff and clients
- In-case messaging with left-to-right and right-to-left input
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